Shipping Information for IMG

Shipping & Delivery

 

What does shipping cost?

Shipping is FREE with all online orders. Smaller items are shipped USPS. Our furniture is delivered by a commercial freight carrier “curbside,” which means that the driver will unload the shipment at the end of your driveway or the entryway of your apartment building.

How long does it take to get a purchase delivered?

We work diligently to get you your furniture as quickly as possible. The estimated time of arrival is determined by stock availability, shipping destination and delivery service schedules:

-Stocked Items

Depending on the manufacturer and model, one or more of the most popular fabric and leather selections are stocked at their warehouse distribution centers. Items included in stocking programs are generally available for delivery in 2-6 weeks. The majority of our customers choose items from these stocking programs. Occasionally stock levels deplete and become backordered, but each manufacturer’s warehouse stocking program ensures that any delays are kept to a reasonable minimum.

-Special Orders

If you choose a leather or fabric grade and color that are not on a manufacturers stock list, the recliner will be custom built for you at the manufacturer’s factory, and then shipped to their distribution center. Delivery times from the manufacturers’ facilities to the U.S. generally range between 12 and 16 weeks. To determine which recliners are available in the stocking programs, the checkout process will inform you when selecting the leather or fabric. Some are available quickly and some are available only as a special order, custom built just for you.

Where do you ship furniture?

We offer free shipping to destinations within the continental 48 states. For special requests or for more information, please contact us by email (info@sovn.com) or by calling 1-877-425-2325. Note: We cannot ship to P.O. boxes. When we deliver your shipment, someone authorized by you must be present at your home or office to inspect and accept the shipment.

Can orders be shipped to a location other than a billing address?

Orders made through our website cannot ordinarily be shipped to locations other than your billing address. We have established this policy for your security and ours, as a means of preventing credit card fraud. However, we understand that many customers do wish to ship a recliner to a friend or family member, or to a different home. We want your wishes to come true, of course, so if the shipping address is not in fact the same as your billing address, you may complete your order on-line, and if we do not hear from you about this directly, we will contact you after we enter the order in our system to explain any additional steps that may be necessary.

Will the shipping company set up the furniture?

Some recliners are shipped fully assembled in a box. Others require minimal assembly. Recliners needing assembly or certain accessories such as the Stressless “Swing” Table (which require additional assembly and installation) are shipped including clear and simple instructions. For free shipment, our furniture is delivered “curbside,” which means that the driver will unload the shipment at the end of your driveway or the entryway of your apartment building. Items difficult to move from the truck may require your assistance. Occasionally, drivers will offer to take boxes to your door or garage, but they should not be expected to do so.

The driver is not responsible for bringing a box into your home, for unpacking it, assembling or staging your purchased items, or for clearing away boxes, packing or pallets. If you require these services, you will need our “indoor delivery” or “white glove” services explained below.

What is  "white glove” service?

White Glove

For “white glove” service, we charge an additional fee ranging from $120-$300 under normal conditions, and more if your order involves multiple pieces. This helps us cover the difference in cost to us between the cost of conventional curbside delivery (which we pay for) and the additional service. To request or discuss this service, please complete your order normally, and include a comment requesting “white glove” service or a quotation. You are also welcome to contact us by email or phone to discuss or request this service. We will follow up by contacting you and quote you the lowest possible price.

What if the furniture arrives damaged or is not what was ordered?

We urge you to carefully inspect your order before signing for delivery - while the driver is still there. If you decide to open the packages for a more complete inspection, please exercise care in opening the packages so that they can be used to ship things back safely. Verify that the order is complete, and document any shortages or damage on the freight bill. If in doubt, write “pending inspection” next to your signature. On the delivery slip the driver presents to you please document any rips in the packaging or other signs of possible damage. Shipments that are obviously damaged should be refused.

Please note that signing your name without any written comments is the equivalent of stating that your delivery arrived in perfect condition—and the carrier could reasonably elect not to honor a damage claim submitted by you later. Call Sovn immediately (1-877-425-2325) if your order arrives damaged, if there is a manufacturing defect or if the order is in any way incorrect. Hang on to the packaging, too—you may need it to ship the bad piece back, or it may need to be inspected by a claims investigator.

If your order appears to have been damaged in transit, contact us immediately so we can file the necessary claims and get a replacement sent to you. If the problem appears to be a manufacturing defect or if what you received is not what you ordered, contact us immediately. Please do NOT take it upon yourself to ship items back to us without contacting us first. You must notify us of your intent to return an item so we may authorize the return. Unauthorized returns will not be accepted.

Are Sovn shipments insured against damage?

Yes. Every shipment is insured against damage and we request that you carefully inspect your merchandise upon receipt and contact us immediately if you notice any damage due to transit. To successfully expedite any damage claim, you must keep the original packing material that the item(s) arrived in and print the words, “Damaged Upon Arrival” next to where you sign for the merchandise. Digital or traditional photographs can also be very helpful tools in assisting us to expedite a damage claim.